Effective Communication: Training for Incident Command Centers and Mine Rescue Teams (Training Manual & Presentation)

Click here to download: Effective Communication: Training Manual and Effective Communication: Presentation

Communication is a critical component of any emergency response and the success of that response is dependent upon effective communication. It is important that personnel involved in emergency responses have a thorough understanding of how to communicate, and the factors present during emergencies that can impact the communication process. Effective Communication for ICC and Mine Rescue Teams was developed to provide information to mine rescue teams and personnel staffing an incident command center about basic communication processes and how communication is affected by emergency situations.

Design: This training consists of a PowerPoint presentation and is designed to be given as a single 60 to 90-minute training presentation. Included with the presentation are discussion points for the instructor, and several activities designed to demonstrate various communication principles. This training presentation concludes with two activities involving a mine rescue scenario. This training can be integrated with annual classroom training or it can be given as a stand-alone training session. The Emergency Management Institute IS 242, Effective Communication, and NIOSH Publication 99-157, The Emergency Communication Triangle, served as the basis for this training.

Target Audience: This training has been designed for incident command center personnel and mine rescue teams. However, it can be easily adapted to emergency response personnel involved with other types of emergencies.

Training Topics: This training presents a simple model for communication, discusses roadblocks to communication, defines active listening, and describes factors that occur during emergencies that affect communication. Specific topics discussed include:

• Basics of Communication - This topic presents a simple model for communicating, roadblocks to effective listening, and tips for active listening.

• Communication and Emergencies - Factors occurring during emergencies that affect communication, and tips for improving communication are discussed. Additionally, the communication triangle as it applies to a mine emergency is presented.

• Communication Equipment – Communication equipment used during mine emergencies is presented, as well as a back-up system should voice/auditory equipment fail.

Format: This training presentation was developed as a PowerPoint® file with Microsoft Office 2007 using a Microsoft® Windows Vista® operating system. The file formats for this presentation include Microsoft Office 2007 and Microsoft Office 1997-2003.